Terms and Conditions
Last updated: 24 September 2026
These Terms and Conditions govern access to and use of goldenroo-pokies.com, including all games, account functions, payment services, promotions and related features made available through the website.
The service is operated by Tusitier Ltd, a company registered in the Marshall Islands under registration number 137952. The operator holds Anjouan gaming licence ALSI 202505043-FI2.
By visiting the website, creating an account, depositing funds or using any part of the service, you confirm that you have read and accepted these Terms. If you do not agree, you must not register or continue using the service.
1. Eligibility
You must be at least 18 years old or have reached the higher legal gambling age that applies in your location. GoldenRoo may request proof of age at any time.
You must have the legal capacity to enter into a binding agreement and must use the account only in your own name and for personal entertainment.
It is your responsibility to determine whether online gambling is permitted where you are physically located. Access to the website does not mean that the service is lawful in every country or territory.
You must not access the service from Austria, France or its territories, Germany, the Netherlands or its territories, Spain, the Union of Comoros, the United Kingdom, the United States or its territories, a FATF-blacklisted jurisdiction or another location prohibited by the relevant licensing authority.
The use of a VPN, proxy or another technology intended to hide or manipulate your real location is prohibited.
2. Account Registration
Each player may create and operate only one GoldenRoo account. Additional accounts registered by the same person, household, representative or associated party may be closed.
All information submitted during registration must be accurate, complete and current. This includes your name, date of birth, residential address and email address.
GoldenRoo may refuse a registration without being required to provide a reason. The company may also request additional information before opening an account or allowing access to particular services.
You are responsible for protecting your password and registered email account. Activity performed using valid account credentials may be treated as authorised activity. If you believe that someone has accessed your account without permission, contact Customer Support immediately.
Accounts cannot be sold, transferred, pledged or shared with another person. Funds cannot be transferred directly between player accounts.
3. Account Verification
GoldenRoo may verify your identity, age, address, payment ownership and source of funds before allowing deposits, withdrawals or continued account use.
Verification may require a passport, driving licence or national identity card, recent proof of address, a selfie, payment-method evidence or a verification call. Additional documents may be requested when necessary to meet legal, licensing, fraud-prevention or anti-money-laundering obligations.
Account features may be restricted while verification is incomplete. Documents must be authentic, readable and consistent with the information registered on the account.
Providing false information or altered documents may result in account suspension, cancellation of transactions and reporting to the appropriate authorities.
4. Deposits
Deposits must be made through a payment method owned and controlled by the registered account holder. Payments made using another person’s card, bank account or wallet may be rejected.
GoldenRoo uses external payment processors. Card deposits are credited only after approval and authorisation from the issuing bank.
A deposit made in a currency different from the account currency may be converted using the applicable daily exchange rate or the rate applied by the bank or payment provider. Currency-conversion charges may be deducted from the transferred amount.
GoldenRoo covers its own deposit transaction fees in most cases. Banks, card issuers, payment providers, exchanges and blockchain networks may apply separate charges.
The gaming account is not a bank account. Funds held in it do not earn interest and are not covered by a bank deposit or similar insurance scheme.
Deposits originating from unlawful, unauthorised or fraudulent activity are prohibited.
5. Withdrawals
Cleared and unused funds may be withdrawn by submitting a request through the Cashier.
The general minimum withdrawal is €10 or the equivalent in the account currency. If the account is being closed, the entire remaining balance may be withdrawn even when it is below the normal minimum.
Withdrawals are normally returned through the card, bank account or payment method used for the original deposit. GoldenRoo may permit another method at its discretion, subject to additional security checks.
No GoldenRoo withdrawal commission applies when the deposited amount has been wagered at least once in full. If this requirement has not been completed, GoldenRoo may charge 8% of the withdrawal amount, subject to a minimum fee of €4 or the equivalent.
The standard monthly withdrawal limit is €10,000 or the equivalent. When the account balance is at least ten times greater than the player’s total deposits, the monthly withdrawal limit is €5,000 or the equivalent.
Payment methods may also have their own minimums and maximums. The limits shown in the Cashier apply when a request is submitted, but they do not override the general monthly limits.
A withdrawal may remain pending while the account, payment history and submitted documents are reviewed. GoldenRoo does not guarantee the processing time of a bank, card provider or blockchain network after funds have been released.
6. Payment Reversals
All deposits must be made in good faith. You must not reverse a payment, initiate an unjustified chargeback or deny a transaction that you authorised.
If a payment is reversed, GoldenRoo may recover the unpaid amount, cancel winnings generated using those funds and restrict or close the account.
An administrative fee of €50 or the equivalent may be charged for each chargeback, payment denial or reversal. You may also be responsible for reasonable costs incurred while recovering the amount.
7. Bonuses and Promotions
Promotions are governed by these Terms together with the rules displayed for the specific offer.
A bonus may be subject to a minimum deposit, wagering requirement, maximum qualifying bet, eligible-game restriction, expiration period and withdrawal limit.
GoldenRoo may refuse, remove or cancel a bonus where it has been claimed through multiple accounts, coordinated activity, payment reversal, technical manipulation or another form of abuse.
Promotional balances and winnings may be cancelled if the applicable conditions are not satisfied.
8. Games and Wagers
Players are responsible for checking all wager details before confirming them. A completed transaction cannot normally be changed.
Minimum and maximum wagers may vary between games and accounts. GoldenRoo may refuse, limit, cancel or void a wager where there is evidence of fraud, collusion, system abuse or an obvious pricing or technical error.
Results displayed by the platform are considered final after 72 hours, except where a correction is required because of a verified human, system or data-provider error.
If an event result cannot be confirmed, the affected wagers may be declared void and the stakes returned.
9. Errors and Technical Problems
A malfunction, software defect, incorrect game configuration or payment error does not create a right to funds, winnings or benefits that would not otherwise have been due.
GoldenRoo may correct account balances, recover overpayments and cancel transactions affected by an obvious error.
You must notify Customer Support if you become aware of an incorrect credit, duplicate payment, inaccurate result or other account error. Funds credited by mistake remain the property of GoldenRoo and may be removed from the account.
GoldenRoo is not responsible for interruptions caused by internet failures, device problems, third-party systems or events outside its reasonable control.
10. Prohibited Activity
You must not use GoldenRoo for fraud, money laundering, unlawful payments, collusion, bonus abuse or manipulation of games or payment systems.
You must not use automated tools, bots, scripts, scraping software, cheats or systems designed to interfere with the website or obtain an unfair advantage.
Collecting information about other users, distributing spam, impersonating another person or attempting to gain unauthorised access to an account is prohibited.
GoldenRoo may investigate suspected misconduct, suspend the account, withhold affected funds, cancel wagers and report relevant information to regulators or law-enforcement authorities.
11. Account Suspension and Closure
GoldenRoo may restrict, suspend or close an account where these Terms have been breached, verification has not been completed, fraud is suspected or continued access may threaten the security or integrity of the service.
Where an account is closed for a material violation, GoldenRoo may cancel affected wagers, bonuses or winnings and withhold funds where permitted by the applicable rules.
GoldenRoo may also close an account for operational or commercial reasons and return the remaining legitimate balance after completing the necessary checks.
A player who wishes to close an account must contact Customer Support using the email address registered to that account.
12. Responsible Gaming
GoldenRoo is intended for entertainment only. Gambling involves financial risk and may result in the loss of all money wagered.
You should never gamble with money required for essential expenses and should stop when gambling is no longer enjoyable.
Players may request responsible gaming restrictions or self-exclusion by contacting Customer Support from their registered email address. A self-exclusion request will be processed as soon as reasonably possible and is intended to prevent further account access and wagering.
Attempting to create another account during self-exclusion is prohibited.
13. Underage Gambling
If GoldenRoo suspects that a player is below the applicable legal gambling age, the account will be suspended while the matter is investigated.
Winnings obtained while underage may be cancelled and recovered. Deposited funds that are not winnings may be returned after applicable transaction charges have been deducted or retained until the player reaches the required age, where permitted.
GoldenRoo may report suspected underage activity or attempted fraud to the appropriate authorities.
14. Intellectual Property
The GoldenRoo name, branding, website design, software, text, graphics and gaming systems are owned by or licensed to the operator.
The service is provided under a limited, personal, non-exclusive and non-transferable licence. You may use it only for lawful, private and non-commercial purposes.
Website content may not be copied, modified, republished, sold, scraped or distributed without prior written permission.
15. Limitation of Liability
To the maximum extent permitted by law, GoldenRoo is not liable for indirect, incidental or consequential losses resulting from use of the service, inability to access the website or failures caused by third-party providers.
GoldenRoo is not responsible for losses caused by the player’s own actions, including incorrect payment details, use of an unsupported cryptocurrency network, disclosure of account credentials or failure to comply with these Terms.
Where liability cannot be excluded, the total liability will not exceed the lower of €500 or the value of the wager or product directly responsible for the claim.
16. Complaints
Questions and complaints must be submitted to Customer Support in writing using the registered account email address.
Include sufficient information to identify the account, transaction or wager concerned. Complaints relating to a settled wager must be submitted within three days of the decision.
Customer Support will review the matter and may escalate unresolved complaints to management. Where an internal resolution cannot be reached, the dispute may be referred to arbitration in accordance with the applicable rules.
17. Changes to These Terms
GoldenRoo may update these Terms to reflect operational, legal, regulatory or technical changes.
The updated version becomes effective when published on the website unless another effective date is specified. Continued use of the service after publication constitutes acceptance of the revised Terms.
Players who do not accept an amendment must stop using the service and may request account closure and withdrawal of their legitimate balance.
18. Governing Law
These Terms are governed by the laws applicable in the Autonomous Island of Anjouan, Union of Comoros.
If a translated version differs from the English version, the English text will take priority.
These Terms, together with the Privacy Policy, bonus rules and other policies displayed on the website, constitute the complete agreement between the player and GoldenRoo concerning use of the service.